Common FAQs

[Shopify-only] Size chart is not showing up. What do I do?
NOTE: this guide is only relevant for those who installed the app through Shopify's app store! Here we list a few common reasons we have seen on...
Sat, 20 Jun, 2020 at 2:37 PM
[Shopify-only] Can I make size chart load faster?
NOTE: this guide is only relevant for those who installed the app through Shopify's app store! Is the sizing chart or button showing up too late? (...
Sat, 18 Jul, 2020 at 12:05 AM
[Shopify-only] I published a new theme, and my size charts are gone. How do I fix it?
NOTE: this guide is only relevant for those who installed the app through Shopify's app store! The issue: There are certain code the app adds to your...
Sat, 18 Jul, 2020 at 12:05 AM
How to change where size chart shows on product page using Sizing Injection Selector?
[Note that if you are using the app from the website directly (not via Shopify), you can directly set the injection selector using Javascript, but by defaul...
Sat, 20 Jun, 2020 at 2:40 PM
How to set up “cm/inches” unit conversion button?
Note: if you want to set different units in the same table, you need to use the advance editor mode!  If you are on the simple editor mode C...
Sat, 20 Jun, 2020 at 2:41 PM
Can I see analytics of size chart usage for my shop?
Yes! For shops on paid plans (premium or ultimate), you will have 2 ways to see analytics data. 1. First, you can click on the "Analytics" b...
Sat, 20 Jun, 2020 at 2:41 PM
How do I change the size chart button/link text?
Go to "setting" from dashboard, then in Modal settings, you should see the texts input for the size chart link or button.  
Sat, 20 Jun, 2020 at 2:41 PM
How do I disable showing product images in the pop-up modal?
If you prefer not to have product images shown in the pop-up modal, you can turn off this setting easily.   Go to settings from dashboard, and...
Mon, 4 Feb, 2019 at 12:53 PM
[Shopify-only] Can I use code snippets instead of injection selectors?
NOTE: this guide is only relevant for those who installed the app through Shopify's app store! If you are more familiar with adding code snippets t...
Sun, 11 Oct, 2020 at 11:49 PM
[Shopify-only] Can I show my size charts on a Shopify page?
NOTE: this guide is only relevant for those who installed the app through Shopify's app store! Yes! For context, Kiwi automatically displays si...
Tue, 14 Jul, 2020 at 12:16 AM